Privacy Policy is a general audience web site, intended for users of all ages (you must be over 18 to enter into a contract with UTC). Personal information of all users is collected, used and disclosed as described in this Statement of Privacy.

Collection of your Personal Information

Information we collect and information you voluntarily give us

When you sign up for newsletters, use our contact or quote form, use our online chat or send us an email, UTC collects personal information that you voluntarily provide us, such as your e-mail address, name, home or work address or telephone number as per the fields on our various forms. This information may also include your IP address, location and other demographic information. You may also provide us with such personal information via our social media channels. By giving us this information, you consent to it being collected, used, disclosed and processed by UTC. You consent to this information being collected, used, disclosed and transferred to the United States and stored via our third-party CMS providers such as MailChimp.

Information that we collect automatically when you browse our website such as your IP address, your operating system, your browsing activity and so on may be collected and kept as part of log files by way of cookies and other tracking technology.

Cookies and tracking

First, cookies are small data files placed on your computer or device when you visit a website. They are widely used by providers to make websites work better and more efficiently for users. Cookies set by us are first-party cookies (set by the site itself and can only be read by this site. They are commonly used for the functionality of the site) and cookies set by others are third-party cookies (for tracking or marketing purposes, these cookies get re-read during a visit on other sites). The latter are the main ones we use through the services we have implemented on our website namely, but not limited to Google Analytics, our CRM and online chat, web forms and order forms. These cookies can recognise your computer when it visits our website again.

We and any technologies that we use such as Google Analytics collect and store information when you use our website. This may be by way of cookies so that we can track users, track how users interact with our site, serve targeted remarketing ads and gather demographic information that will help us market better in the future. You can control cookies at an individual level by way of cookie settings on your web browser.

We’d be happy upon request to provide details of cookies we use on this website, and if you’d like to see what cookies our website or any other website you can use a service such as

Disclosure of personal information

Information collected by UTC is used solely for the purpose of responding to enquiries, registration as a new client, billing and to communicate about projects, support, services. We do sign clients up to receive our regular newsletter and use one of our services, we may send you a legitimate business offer of another service if we think it’s reasonable to do so. UTC does not collect any information about your computer hardware and software for any other purposes other than tracking enquiries.

If you’ve been included in an email newsletter, you can opt out at any time by following the unsubscribe link at the bottom of the email.

Use of your Personal Information

UTC collects and uses your personal information to process enquiries. It is possible that UTC may also use personal information to inform you of other products or services available from UTC. UTC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

UTC does not sell, rent or lease its customer lists to third parties. UTC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your personal information (e-mail, name, address, telephone number) is not transferred to the third party.

Whilst we don’t store things like credit card information, bank details or NI numbers that could be used adversely, we take reasonable and appropriate measures to protect data from loss, misuse or abuse. If you do happen to make credit card payments to UTC, our vendor Stripe is PCI compliant and we do not store any of that data.

We also do our best to keep data up to date and correct to the extent that you provide us with the correct details. If anything changes, please do notify us so that we can keep our records and accounting system up to date.